CTG Testimonial: Pavement Services Corp, Tony Givens

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Testimonial List

AOC, INC.
I am writing to let you know how pleased AOC, INC. is with the work of Corporate Technology Group. Prior to CTG's IT support, AOC was experiencing hours of down time weekly, employees were frustrated, and frankly, business was hampered due to computer issues.

CTG came aboard January 1, 2013 and since that time we have had no computer issues resulting in down time with your team at the helm of IT support. Aaron Wise told us in our first meeting that customer service was his team's number one priority and that is evident in the manner in AOC staff is treated and also in the manner in which business is conducted once a work order is placed. Our issues are resolved in a very timely manner and work doesn't grind to a halt as was previously the case. Working with CTG's team of great people is a true delight and we could not be more pleased with your company's performance.

Thank you again for incredible service, we are pleased with our choice to move to CTG for IT support.

Sincerely,

Shannon Hilgart
Executive Director
Shannon Hilgart ( Exectutive Director ~ www.aoc.org , Fort Worth, TX )
You are quick to respond to our needs
Good Afternoon, we had a small training lesson on customer service at
lunch today. I bragged on how your company is a prime example of how
it's supposed to be. You are quick to respond to our needs. You are
willing to listen and create new systems to help us work smarter not
harder and no one at CTG is impatient or condescending. In the IT world
that's pretty amazing. Just wanted to let you know that you are
exceeding our expectations!
Joycelyn Tongate ( Practice Manager , Johnson and Collins Orthodontics )
Kuperman Orthodontics
I run an orthodontist company and we needed an organization to manage our office technology. We were pleasantly surprised to find Corporate Technology Group was able to do the job. As a small company, they were able to develop an excellent working relationship with our entire team. Their extremely capable and competent staff is always available and has an excellent knowledge of our particular network and applications setup. Several hardware related problems had been causing significant performance issues and previously were undetected. CTG quickly discovered and corrected the issues and vastly improved the performance of our network systems. I am delighted by the way they handled our situation and would not change a thing.
Lester Kuperman ( Kuperman Orthodontics )
Birth & Stewart Orthodontics
We are orthodontic service providers with 4 locations and over 100 workstations combined. Our office relies on a stable network as we are completely electronic. We really wanted an online ticketing system and that has been a huge benefit for our practice.
One specific case where CTG came through for us was with a lost image that had been imported to a patient file. The image would not pull up, even though the software said it was there. The techs worked almost all night looking at old backups and various places on the computer and server to see if they could retrieve it. Unfortunately, the original image was on the old server and the backups were from our old IT service providers, so the end result was that they were not able to retrieve it. But I was absolutely impressed with the dedication of the techs and their determination. I hadn't expected that much when I made my initial call for help, but they went above and beyond for us. With their online ticketing system and remote response time we are quite satisfied with Corporate Technology Group.
Birth & Stewart Orthodontics ( Regional Manager (of 4 locations) , Burleson )
MCR Oil Tools
We are the world leader in designing and manufacturing pipe-cutting tools for the oil industry. Corporate Technology Group is always a phone call away and the prompt response and solutions provided are fantastic. CTG offers services and solutions that are always relevant to our needs and they follow through until the problem is fixed. CTG set up a home to office computer link, offered and then set up offsite backup and storage for our computer system and researched, located and implemented software that allows me to monitor our systems. Their reliable service provides peace of mind that allows me to concentrate more on the business and less on the technology. Keep up the good work!
Mike C. Robertson ( President , MCR Oil Tools, LLC/Arlington, TX )

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